Counsel are under increasing pressure to track productivity using consistent metrics of quality as in other areas of business. Six Sigma practices and their benefits have gained increased recognition over the past several years, notably by companies such as DuPont. MRC employees have benefitted from company-sponsored education on Six Sigma methods, which we believe have valuable application to the litigation process.
What is Six Sigma?
- A business philosophy that achieves excellence through defect-free performance
- A method that is saleable to both clients and employees
- A useful problem-solving methodology that dramatically improves the environment internally,
and yields cost savings and process improvements
- A common terminology across industries for discussions about quality improvements
A customer focused approach
- Six Sigma methodologies facilitate the identification of what clients need and value. This information can then be used to prioritize improvement efforts
- Six Sigma identifies areas of inefficiency, which opens the door to cost reductions through elimination of waste and duplication of effort
- Six Sigma enhances continuous improvement of quality and efficiency through statistical analysis
- Six Sigma focuses on measurable improvements, including hard and soft dollar savings
How can your firm utilize the advantages of Six Sigma?
- Partner with litigation support vendors who are Six Sigma companies. The savings and quality improvements they achieve in their own processes are passed on to their clients.
- Train key staff members in Six Sigma, and initiate a Quality Program within your firm.